RETURN AND REFUNDS – Adeckko
We make sure to serve our customers with an ultimate online furniture shopping experience by offering the best quality products. We ensure to resolve any issues in case you are not satisfied.
Our return and refund policy process is as below.
In case you receive a product that has been damaged during the transit or is defective we sincerely apologize for the inconvenience and would request the customer to file a return request via an email on care@adeckko.com with the complain details or by placing a call on +91-9999320028. Upon arrival of your boxes, please note any damage to the boxes as well as any damage to the items themselves. If you feel that the damage to an item or a box is too severe, please refuse the package(s). There is no need to refuse all packages if others are in good condition.
Team Adeckko is dedicated towards dispatching your products within timeline; however, in case of exceptional situations like transport strike, riots, natural calamities (like rains,flood, earthquakes, etc), it might happen that the Est delivery time may exceed than the promised timeline. Though we Ship our Products within 15-20 Day's, Due to High Demand for some of our products delivery can take upto 45 days.
We understand that due to any uncertain reasons you might wish to cancel your order. In such cases, we would request our customers to place the cancellation request within 12hrs of your order placement. The cancellation request within 12hrs has been made due to the consideration that we custom manufacture each furniture piece at our unit as per the exact specifications of our customers.
In case we are not able to process the replacement for the same product, we ensure a 100% money-back guarantee in such circumstances.
The creditable refund amount is processed via the same means through which the order was placed.
The estimated time duration that shall be required to process the refund amount shall be 30 working days.
Custom made orders are non-refundable. If in case any damages occur while shipment of the product, Damages must be notified upon receipt of goods to the delivery team. We will get it repaired or pay the cost of repair. Also there can be a delay of 3 weeks in delivery time for custom furniture. Custom or Made-to-Order products - Please keep all original packaging materials until it is determined that your items are received in good condition. If damaged items need to be shipped back they must be in the original box with packing materials and shipping cost will be paid by customer.
Upon arrival of your boxes, please note any damage to the boxes as well as any damage to the items themselves. If you feel that the damage to an item or a box is too severe, please refuse the package(s). There is no need to refuse all packages if others are in good condition.
Products will be repaired or replaced, depending on product circumstances and it is solely at the management discretion.
